Privacy Policy

Effective Date: May 4, 2026

Pets Low Cost Spay and Neuter DBA PETS Clinic (“PETS Clinic,” “PETS,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we share it, and how we protect it when you visit our website, request veterinary services, schedule an appointment, make a payment or donation, complete a form, or communicate with us by phone, email, website form, or SMS/text message.

This Privacy Policy applies to PETS Clinic’s website, online forms, client communications, donor communications, and services associated with our Wichita Falls location and related PETS Clinic operations.

1. Information We Collect

We may collect personal information that you voluntarily provide to PETS Clinic, as well as limited information collected automatically when you use our website.

Information You Provide Directly

Depending on how you interact with PETS Clinic, we may collect the following information:

• Name
• Phone number
• Email address
• Mailing address
• Pet owner, guardian, or caregiver information
• Pet name, species, breed, age, sex, weight, medical history, vaccination history, and service needs
• Appointment requests, scheduling information, appointment confirmations, appointment changes, and visit history
• Medical, surgical, wellness, preventative care, dental, sick visit, injury, medication, prescription, and service-related information you provide to us
• Payment-related information for veterinary services, products, prescriptions, medications, preventatives, and other purchases
• Donation information, including donor contact information, donation amount, donation history, and receipt information
• Volunteer, foster, outreach, rescue, transport, boarding, or program-related information when applicable
• Messages, questions, comments, requests, or other information submitted through our website forms, email, phone, voicemail, or text message
• SMS/text messaging consent records, opt-in records, opt-out records, message logs, and related communication preferences

Information Collected Automatically

When you visit our website, we may collect limited technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Referring website or source
• Website usage and performance information
• Cookie, analytics, and similar tracking technology data

2. How We Use Personal Information

PETS Clinic uses personal information to operate our nonprofit veterinary clinic, provide veterinary services, communicate with clients and donors, process transactions, maintain records, and support our mission.

We may use your information to:

• Schedule, confirm, manage, update, and follow up on appointments
• Provide veterinary services, including spay and neuter, wellness care, preventative care, exams, care for sick or injured animals, dentals, medications, prescriptions, and related services
• Maintain client, patient, service, appointment, medical, surgical, and treatment records
• Communicate with you about your pet’s care, appointment status, service instructions, medication pickup, prescription refills, surgery instructions, follow-up needs, or clinic updates
• Send appointment reminders, confirmations, scheduling updates, operational notices, and important service-related communications
• Respond to phone calls, emails, voicemails, website forms, and text messages
• Process payments for services, products, medications, prescriptions, preventatives, and other purchases
• Process donations and provide receipts, confirmations, and transaction records
• Communicate with donors and supporters about donations, receipts, records, community impact, programs, and PETS Clinic updates
• Improve our website, services, scheduling systems, client experience, donor experience, communications, and outreach efforts
• Operate, secure, troubleshoot, and maintain our website, technology platforms, phone systems, email systems, payment systems, and communication systems
• Protect the safety, rights, property, and operations of PETS Clinic, our clients, our patients, our staff, our volunteers, our donors, and the public
• Comply with applicable laws, regulations, professional obligations, tax requirements, accounting requirements, insurance requirements, and recordkeeping obligations

3. SMS/Text Messaging Terms and Conditions

PETS Clinic may use SMS/text messaging to communicate with individuals who provide a mobile phone number and consent to receive text messages from us. SMS/text messaging is used for informational, conversational, appointment-related, clinic-related, and service-related communications.

By providing your mobile phone number and opting in to receive SMS/text messages from Pets Low Cost Spay and Neuter DBA PETS Clinic, you agree that PETS Clinic may send text messages to the mobile number you provided.

SMS/text messages from PETS Clinic may include:

• Appointment reminders
• Appointment confirmations
• Scheduling updates
• Service instructions
• Pre-appointment or post-appointment instructions
• Surgery instructions and follow-up information
• Medication, prescription, refill, or pickup information
• Important notifications related to your pet’s care
• Clinic-related updates or operational notices
• Responses to questions, requests, or messages you send to PETS Clinic
• Non-marketing service, appointment, clinic, and account-related communications when you have opted in to receive them

Message frequency may vary depending on your relationship with PETS Clinic, the services you request, your appointment activity, and your communication with us. Message and data rates may apply depending on your mobile carrier and mobile plan.

You may opt out of SMS/text messages at any time by replying STOP to any text message from PETS Clinic. After you reply STOP, you may receive a final confirmation message confirming that you have been unsubscribed. You may request help by replying HELP or by contacting PETS Clinic at 940-723-7387 or wichitafalls@petsclinic.org.

If you opt out of SMS/text messaging, PETS Clinic may still contact you through other methods when necessary to provide services, respond to your requests, manage appointments, comply with legal or professional obligations, or communicate important non-SMS information.

Consent to receive SMS/text messages is not a condition of purchasing goods or services from PETS Clinic.

Wireless carriers are not liable for delayed or undelivered messages.

4. How We Share Personal Information

PETS Clinic does not sell, rent, or trade personal information.

We may share personal information only when necessary to operate our services, fulfill requests, communicate with you, process transactions, comply with legal obligations, or protect PETS Clinic and the people and animals we serve.

Service Providers

We may share limited personal information with trusted service providers that perform services on our behalf. These service providers may help us operate our clinic, website, communications, payment systems, scheduling systems, donation systems, veterinary record systems, or other organizational functions.

Service providers may include:

• Payment processors
• Donation processing platforms
• Website hosting and website management providers
• Email communication providers
• SMS/text messaging and phone communication providers, including RingCentral
• Appointment scheduling or client communication platforms
• Veterinary recordkeeping or practice management systems
• Analytics providers used to understand and improve website performance
• Information technology, cybersecurity, and data storage providers
• Professional advisors, such as accountants, auditors, legal counsel, insurance providers, and compliance advisors

Service providers are permitted to use personal information only as needed to provide services to PETS Clinic and are expected to maintain appropriate confidentiality and security protections.

PETS Clinic does not authorize service providers to use your personal information for their own independent marketing purposes.

Internal Use

We may share information internally with PETS Clinic veterinarians, technicians, staff, volunteers, contractors, and authorized team members when necessary to provide services, manage appointments, communicate with clients, process payments or donations, support programs, maintain records, or operate the clinic.

Legal, Safety, and Compliance Purposes

We may disclose information when required or permitted by law, regulation, subpoena, court order, legal process, professional obligation, government request, or when we believe disclosure is necessary to:

• Comply with applicable laws or regulations
• Respond to lawful requests from public authorities
• Protect the rights, safety, property, or operations of PETS Clinic
• Protect clients, patients, staff, volunteers, donors, supporters, service providers, or the public
• Prevent fraud, abuse, security incidents, or unlawful activity
• Enforce policies, agreements, or terms applicable to our services
• Maintain required veterinary, medical, tax, accounting, insurance, and operational records

5. Payment and Donation Information

PETS Clinic may collect payment or donation-related information when you pay for veterinary services, purchase products, obtain medications or preventatives, or make a donation. Payments and donations may be processed by third-party payment processors or donation platforms.

PETS Clinic does not use payment information for unrelated purposes. Payment processors and donation platforms may collect and process payment card information, bank information, billing information, or other transaction information according to their own security standards and privacy policies.

PETS Clinic may maintain records of payments, donations, receipts, refunds, invoices, and related transactions as needed for accounting, tax, compliance, donor records, and operational purposes.

6. Donor Privacy

PETS Clinic values the privacy of donors and supporters. Donor information may be used to process donations, send receipts, provide tax-related documentation, maintain donor records, communicate about the impact of gifts, and share PETS Clinic updates.

PETS Clinic does not sell, rent, or trade donor personal information. Donor information may be shared only with trusted service providers when necessary to process donations, manage donor communications, maintain records, provide receipts, or comply with legal, accounting, tax, or reporting obligations.

Donor communications may be sent by email, mail, phone, or other appropriate methods. SMS/text communications are sent only where proper consent has been obtained.

7. Cookies and Website Analytics

Our website may use cookies, analytics tools, pixels, or similar technologies to improve website performance, understand visitor behavior, measure traffic, evaluate outreach effectiveness, and improve user experience.

Cookies and analytics tools may collect information such as IP address, browser type, device type, pages visited, time spent on pages, and referring website. This information helps us understand how visitors use our website and how we can improve it.

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

8. Third-Party Links

Our website may include links to third-party websites, platforms, payment processors, scheduling tools, social media pages, donation platforms, or other external resources. PETS Clinic is not responsible for the privacy practices, content, policies, or security of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party websites or services you visit or use.

9. Data Security

PETS Clinic uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include access controls, secure systems, password-protected accounts, limited access to sensitive information, staff training, secure payment processing, and other reasonable security practices.

However, no method of transmission over the internet, email, text message, phone system, or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

10. Data Retention

PETS Clinic retains personal information only as long as reasonably necessary to provide services, maintain records, process payments or donations, communicate with clients and donors, comply with legal, tax, accounting, medical, veterinary, insurance, and regulatory obligations, resolve disputes, and operate our nonprofit organization.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, professional obligations, and operational needs.

When information is no longer needed, we may securely delete, anonymize, or archive it in accordance with applicable laws and our operational needs.

11. Your Choices and Rights

You may contact PETS Clinic to:

• Request access to personal information we maintain about you
• Request corrections or updates to your information
• Request deletion of certain information, subject to legal, medical, veterinary, tax, accounting, insurance, compliance, or operational recordkeeping requirements
• Update your communication preferences
• Opt out of marketing, fundraising, or donor communications
• Opt out of SMS/text messaging by replying STOP to a PETS Clinic text message

To make a privacy-related request, contact us at 940-723-7387 or wichitafalls@petsclinic.org.

We may need to verify your identity or request additional information before completing certain privacy-related requests.

12. Email and Non-SMS Communications

PETS Clinic may communicate with clients, donors, supporters, volunteers, and community members by email, phone, mail, or other non-SMS methods. These communications may include appointment-related information, service updates, receipts, donor communications, program updates, clinic announcements, and responses to inquiries.

You may request to update your communication preferences by contacting us at 940-723-7387 or wichitafalls@petsclinic.org.

13. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

14. Changes to This Privacy Policy

PETS Clinic may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal obligations, or carrier compliance requirements. When we update this Privacy Policy, we will revise the effective date at the top of this page.

Your continued use of our website, services, forms, or communications after updates are posted means you acknowledge the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, how PETS Clinic handles personal information, or your communication preferences, please contact us: